Technical issue: In case of any technical issue due to which the payment gets deducted from the payer’s account and does not show in our official ERP but the payment gateway service clearly mentions the confirmed settlement thereafter the institution’s account receives the payment. We manually submit the payment in our ERP. It should take 7-10 working days for the payment to be credited in institution’s account.
Multiple Payments Case: If double payment happens and the payment gateway service clearly mentions it, the institution will refund the payment after the institution’s account receives payment. Which should take 7-10 working days for the back payment or we can adjust the amount to the next month fee as per Payers request.
Other Payments Case: In all other cases where there is a discrepancy in the fee paid, the candidate has to directly write a mail to the institution and the institution’s decision would be final.